Agnitas AG
Recommended Providers
5.0
4.4
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 60% |
|
4 Stars | 0% |
|
3 Stars | 0% |
|
2 Stars | 0% |
|
1 Star | 40% |
|
Profile Overview
About Agnitas AG
AGNITAS is your competent partner for successful email marketing and marketing automation. Well-known customers have been relying on it since 1999.
Contact the vendor and get feedback on your queries in a timely manner.
Locations
Munich
Werner-Eckert-Straße 6Expertise
- CRM Solutions: 25%
- Email Marketing: 25%
- Cyber Security: 25%
- Branding: 25%
Branding
- Brand Strategy: 100%
CRM Activity Fields
- Marketing Automation: 100%
Contact the service provider and receive an appropriate offer in a timely manner.
Reviews
Integrated Reviews
I keep getting stupid emails from umpteen online companies of this service provider. And I haven't ordered anything. Lousy
0Hello Augusto, we are very sorry that you feel annoyed by the mailings that are sent using our software. We attach great importance to ensuring that our customers comply with all legal requirements and only send emails with a valid registration. Every newsletter must also contain an unsubscribe link. If you still have difficulties unsubscribing, please contact us directly ([email protected]) and let us know your e-mail address and the company. We will try to help you further.
Hello Mr. Achtelik, thank you for your review. Is there any way we can help you? The best way is to email us if there are any problems and what improvements you would like to see.
Competent advice and support! If you want to operate large newsletter systems, you are just as right here as with the small free version.
2Thank you very much for your review! We are always happy about positive feedback and praise is the best motivation to do our best :-)
Very bureaucratic mindset, customer service is a foreign word. If something doesn't work, there are only empty excuses and explanations instead of a solution. On top of that, they charge you extra for it, which is an impertinence. We are very happy that we are finally away from Agnitas. The new newsletter provider mailchimp has much more features, customer service is free and costs half as much. The crowning glory was that the final bill after our cancellation was unlawfully charged 600 EUR alone for GDPR compliance. (Data protection compliant data cleansing). Have complained to the board and only then came ne credit. You have to see for the first time what business conduct they practice as a company culture. CONCLUSION: Paws AWAY from Agnitas!
1Dear Ms. Jäger, As already stated in the previous evaluation, we regret that there were discrepancies between your company and ours. As already explained, our customers are only billed for expenses that have taken up personnel and resources on our side. To ensure that this is transparent for all parties, we document and disclose this in minute detail. By the way, a good and trusting cooperation also includes personal discussions and the clarification of misunderstandings. We think it is a great pity that you have chosen this path and are publicly misrepresenting points in the process.
AGNITAS The worst service provider ever. They don't fulfill what they promise and have technical problems all the time. When you call customer service, they charge you €75 even though the problem is on their end (like when the login just doesn't work). And on top of that, they charge €600 for canceling the contract after being their customer for 6 years and tolerating all this. Simply unbelievable!
2Dear Ms. Jäger, We very much regret your criticisms, especially as we have already had personal discussions and were of the opinion that we had resolved the existing discrepancies to everyone's satisfaction. We are all the more surprised by your lines. We have a proven system availability of 99.999% per year. Downtimes are planned and announced in good time. These take place exclusively at night out of consideration for the business activities of our customers. We always communicate all costs incurred transparently so that there should be no surprises and only charge for justified expenses. Never does the customer have to pay for a mistake made by AGNITAS. AGNITAS takes guidelines and requirements very seriously and terminates contracts strictly according to EU-DSGVO. So that our customers meet all legal requirements even if they change service providers: All personal data is removed in a legally secure and permanent manner, logs and documentation are elaborately created. This causes corresponding expenses on our side, which we however already communicate openly when concluding the contract. AGNITAS has the claim to always deliver the best service - from our marketing automation solution to personal customer support.
Expert advice and support in every area of online marketing.
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