etracker GmbH
Recommended Providers
4.9
0.0
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 72.7% |
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4 Stars | 9.1% |
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3 Stars | 0% |
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2 Stars | 0% |
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1 Star | 18.2% |
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Profile Overview
About etracker GmbH
With etracker you achieve maximum data power legally compliant and independent of cookie consent. Test it now for free!
Contact the vendor and get feedback on your queries in a timely manner.
Locations
Hamburg
Erste Brunnenstraße 1Expertise
- Content Marketing: 25%
- Social Media Marketing: 25%
- UX / UI Design: 25%
- Conversion Optimization: 25%
Contact the service provider and receive an appropriate offer in a timely manner.
Reviews
Integrated Reviews
Great company that specializes in web analytics and online marketing. The customer service is great! Helpful and competent employees who have always been quick and solution-oriented in answering our questions.
0I found etracker because matomo doesn't run well for me on ionos. So searched for alternatives. Found etracker and tried it out. I had 2 open questions, called Sales and talked to Jonas: He could answer all my questions competently in no time - nice that such service still exists :)
0We can't recommend etracker, with a tracking rate of 60% the data provided is unusable for us. But first things first: We implemented etracker in mid-November 2021 as part of our store relaunch and as a replacement for Google Analytics. As a customer of IT-Recht Kanzlei with booked "Unlimited Package" for 30 days free of charge and thereafter up to 25,000 page views per month free of charge. The first bill came surprisingly but on time to 31.01.2022, because 25,000 "page views" means the sum of the called pages (with us 3-4 per visit), not the calls of the website itself. Exceeding the booked quota is subject to a charge, as the support team told us in a friendly but firm manner. As a result, we booked the "etracker Analytics PRO" tariff "Minimum contract period 12 months, license fee payable in advance", which was suitable for us. Alas. It then took further until the beginning of May until our programmer could completely install the tracking after various mail correspondence with etracker support, a total of just under 6 months. In the end, etracker has been tracking about 60% of our orders ever since. We have received a comprehensive explanation from etracker, rounded off with the concluding sentence "In web analysis, however, the focus should always be on recognizing trends and not on the complete collection of all data", but of course this does not help us. 60% data capture is useless to us in terms of measuring average order values, conversion rates, campaign efficiencies, etc. Finally, etracker "regretted" the "exceptionally complex ... implementation" and "unsatisfactory ... data collection," but unfortunately did not see a "real defect ... that would justify a rescission and refund." We would have preferred to save ourselves the costs and effort, both internally and externally, after the fact. Alexander Rockmann, Managing Director PANDACHARMS GmbH
3I can recommend etracker GmbH without reservation. Super products, the service is excellent and the employees are always extremely friendly and competent. Keep it up!
1Very nice people with a lot of heart
1A great and ambitious team
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