We had a non-standard semi-Dita system for our technical documentation. Instinctools did a great job converting the content to standard Dita, and migrating it to their DitaWorks software. The DitaWorks software is a pleasure to use. It is easy to see where topics and images are used. I also often use the functions to find unlinked topics, as well as the topic histories. Our technical documentation team would not be able to handle the increased workload without the productivity improvements that DitaWorks has given.
Ditaworks SaaS - migration and operation
Cloud Computing Services, Implementation Services
Instinctools upgraded a large volume of semi-compliant Dita content to Dita content, and migrated it to their Ditaworks SaaS system. As part of the initial project, they also built a custom interface to our company website CMS for document handling (product association, new release, update, removal). They have also done a number of other customisations and improvements since the initial project.
Instinctools is good at understanding the technical issues - once an issue is outlined, they do not need repeated explanation. They also do not simply accept a proposed solution, but they think about it and propose a better solution. I was really impressed by the custom interface they built for us - we outlined the requirements, and they implemented them in a user-friendly way that makes the interface a pleasure to use.
I would like them to have more DitaWorks customers, especially since it's a good Dita CCMS for a mid-sized company.