mobile.de GmbH
Recommended Providers
3.7
5.0
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 6.2% |
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4 Stars | 0% |
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3 Stars | 0% |
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2 Stars | 0% |
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1 Star | 93.8% |
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Profile Overview
About mobile.de GmbH
Company description: Not available
Locations
Kleinmachnow
Marktplatz 1Expertise
- Print Design: 50%
- Advertising: 50%
Advertising
- Online Advertising: 100%
Reviews
Integrated Reviews
Caution, many scam attempts on mobile.de: You have advertised a vehicle for sale. The scammers contact you with a few questions about your sales offer in quite fluent German. You are then asked to switch to the e-mail channel to a GMAIL address. The purchase contract is then requested by email and a digital copy of a stolen German identity card of a German citizen is sent to you for security purposes. The contract is signed digitally and you receive a fake bank transfer confirmation for the purchase price plus the collection costs from a transport company. Finally, you will be asked to transfer the transportation costs in advance so that the purchase price and transportation costs can be credited to your account. You will probably smell a rat here at the latest, but you may have sent a digital copy of your identity card to the fraudsters during the process, which they will then use to contact other advertisers in the same way until they have found someone in good faith. So: Never write to a fraudulent G-MAIL address. And never send personal data to anyone with whom you have not at least made a (video) phone call. Since I receive such fraudulent offers every day, the mobile.de platform without identity checks of users/prospective buyers no longer seems up-to-date to me. Hands off!
0ATTENTION ⚠️ Money being withheld - appearance of a rip-off? ⚠️ Everyone must decide for themselves whether this is the case. Case in point: Last year, I, an employee with no business, advertised my own privately registered car for €30 on Mobile. Because a trader apparently lives at the same address on Mobile, my account was simply deleted without any prior information. It was only when I noticed this and actively called Mobile myself that I was informed of the aforementioned explanation. Money has simply been withheld since then, Mobile simply did not care about a provable explanation that I was selling my privately registered vehicle. It's an absolute travesty, I feel totally ripped off. A similar incident was also reported to me recently. Mobile deleted the account and simply kept the amount paid, no refund, laborious presentation of the evidence completely irrelevant. Third parties say that the increasing number of incidents almost give the impression of a deliberate rip-off....
1Does WAY TOO LITTLE against illegal transactions by commercial providers, especially those with a migration background, even after notification(s) (so-called bogus private individuals)!!!!
1I've lost count of how many times I've unsubscribed from your newsletter. But it should soon be the tenth time... Aggressive and annoying
1They don't mean this!!! I opened an account in December, I didn't advertise any car and I cancelled the account in January. It's March and they are still sending me invoices. After I write an email, they tell me that another invoice is coming. Apparently the account cancellation is not valid. But never again!!! I don't recommend it.
0Dear customer! Thank you for your review. Unfortunately, your details here are not entirely correct. We received your cancellation on 22 February, more than 2 weeks after the dealer account was deactivated. We therefore received your cancellation well in advance. Our billing is always retrospective, so the bill for the first few days in February will not be sent until March. This does not mean that you have to pay anything for March. The billing period is for the first days in February in which your dealer account was still active. In principle, we offer our dealers very short and flexible cancellation periods and you can close your standard customer account at any time with 30 days' notice. We regret that this wasn't short enough for you. Best, mobile.de Customer Service
The worst experience ever with Mobile.de .They recommended me a dealer for selling a car. In the Mobile.de all the things beautiful , good offer and so on. When i have arrived there to my appointment , the shop was closed , i had to call and few times and after more than 15 minutes came the owner . He looked 10 seconds on my car and invited me in the office for the offer. After looking in internet for the cheapest prices , he has said that could not offer more than the other selling prices , even if the cars were not the same . He has tried to fool me from the first minute saying that my car has not 525HP , the offer from Mobile.de is not accurate and was not able to see the internet description and so on. According to Mobile.de , was supposed that one authorized and competent person will evaluate my car and make the offer . The person that looked at my car , from this worst company ever , he was not literally checking nothing. Please always avoid to make appointments through Mobile.de for selling a car if you do not want to be fooled as many others. Just as an information , Mobile.de offered an amount and the dealer offered with 16000 euro less than it without a proper reason. Also Mobile.de support said that one link will be provided for feedback , and they have not provided to me this. Shame on both of you , Mobile.de and the dealer !
1Hello Jan! Thank you very much for the feedback. I'm sorry that you had such an experience with one of our partners. This is in no way in line with our defined processes and agreements with our partners and we are taking your feedback as an opportunity to take a closer look. Our claim and that of our purchasing partners is a fair and professional evaluation. This can always result in a different offer price than is possible online with the few data collected in advance. However, the valuation must be objective and professional and this was apparently not the case here. Please contact our private customer service team again. They will be happy to help you find the best option for selling your vehicle. In addition to selling to a buying station, we offer attractive alternatives that meet your exact requirements for a successful sale. We look forward to a second chance. Best regards mobile.de customer service
Price increase upon price increase. I am considering ending my subscription. Have been a customer for over 10 years.... What justifies a 20% price increase ???? The car dealer is already running the risk. Don't forget who pays the bills and keeps Mobile.de afloat.
1Valued customer, Thank you for your many years of loyalty. We understand that price adjustments do not always bring joy. At the same time, we always endeavor to make a fair offer that is in line with the market. The success of our dealers in cooperation with mobile.de shows us that we succeed in most cases. It would be very unfortunate to lose you as a long-standing customer, so I recommend that you contact our sales team once again to check whether you have chosen the best dealer package for you and are using it optimally. We offer strong solutions and will be happy to advise you. If you are missing something on the product or service side, we look forward to hearing your wishes and suggestions to make our products even better and to design them in such a way that the price is right for you in the end. We look forward to hearing from you on +49 30 81097 940. Thank you very much mobile.de customer service
Price increase of approx. 20% for the same service...
0If I have a problem as a dealer, I can only get through to the call center. They are stubborn and do what they want. If I want to speak to a manager, I am not put through. Some of them don't hang up the phone, so you can't rate them badly. They put the phone down and wait until the customer hangs up, no matter how long it takes. They know that you can't call the higher floor and make full use of their power!!! ------------------------------------------------------------------- Update to answer: I personally have had problems at least 15 times each time I only got as far as the call center and no further. When the employees realize that the customer is going to rate themselves badly, they don't hang up the phone but simply put it to one side and wait until the person opposite hangs up. Otherwise there is a chance that the employees at the call center will get a bad rating. So they prevent it and if you want to speak to a manager, you are not forwarded and don't get a call back. Why is there no telephone number for the manager where we dealers can call if we have a complaint? The great thing is that the prices are rising again! This means that hiring a vehicle will soon cost €25 net per month plus graduated prices! If we as customers were taken more seriously, I would perhaps understand the price increase, but I can say for myself that in my opinion this is unfortunately not the case and that in my opinion we as customers are only allowed to pay but have no rights! The packages are getting smaller and smaller but more expensive.
3Hello HEY, you must have caught us on the wrong foot. As winner of the German Service Award 2023, this is not our standard and we are happy to be there for you every day. Our customer service staff will be happy to help you and there's no need to wade through the customer service hierarchy. Feel free to call us again and let's talk about your concerns. We certainly can't always work magic and make the impossible possible. But we are guaranteed to find an amicable solution. We look forward to your call!
Bad! Simply bad!
0Hello Peter, We are always happy to receive constructive feedback and criticism. Unfortunately, we can't really tell what you didn't like about our platform. Perhaps you would like to talk to us in person? Then feel free to contact us on 030 81097-601 or by email at [email protected]. We're sure to find a solution. Best regards mobile.de customer service