Splendid Internet GmbH
Recommended Providers
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 60% |
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4 Stars | 0% |
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3 Stars | 13.3% |
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2 Stars | 6.7% |
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1 Star | 20% |
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Profile Overview
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About Splendid Internet GmbH
Splendid Internet GmbH has been providing e-commerce services around the store systems Magento and Shopware since 1998. As a full-service agency, we also deliver comprehensive online marketing strategies and customized solutions in the areas of web design and website development.
Our services range from planning, conception and programming of online stores, websites and mobile apps to the development and integration of extensions, high-performance hosting, system integration, long-term support in working with online stores to SEO, SEM, content editing, social media marketing, video production and and the integration of persuasion engines.
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Locations
Kiel
Schauenburgerstr. 116Video
Expertise
- Web Development Agency: 10%
- SEO: 10%
- ECommerce Agency: 60%
- Marketing Strategy: 10%
- Web Analytics: 10%
ECommerce
- Shopware: 50%
- Magento: 50%
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Portfolio
Key Clients
IdealoCase Studies
Description
Based on Shopware 6, the online store rumoeller.de offers top-class online shopping experiences and provides clear and intuitive options for individual configuration, even for products with countless variants. The store was accompanied in the development process with agile project management and was able to go live within a very tight timeframe.
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Further case studies of the provider
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Reviews
Integrated Reviews
After the cold call via unsolicited emails (plural) did not work, I am now trapped in their newsletter. Without double opt-in, of course, and therefore also eligible for a warning in violation of the GDPR. Highly unprofessional, hands off. Update after reply: No. Nothing ordered. Not even the newsletter.
1Hello Mr. Tietjen, of course that shouldn't happen. Have you perhaps ordered something from us, e.g. the free language pack for Magento 2 or a demo store? The newsletter system has a double opt-in. Kind regards
We are totally unhappy with the decision to use splendid Internet. The result-oriented support is missing and the costs are exploding. A meaningful service description is missing and that at an hourly rate of 120€ net. Paint store Gevelsberg
1I definitely cannot agree with the previous speakers. "Calls" always take place with at least 4 people, who are of course also billed 4x. Results? Not available, only theoretical approaches which one would have to "implement" to determine in the next step that this does not function. Well, then the next approach! Time sheets? Missing. Only an Excel table, which is absolutely insufficient due to missing descriptions. About the expertise I can unfortunately nothing report, then one after one has concluded a contract actually only theoretically discusses and after more than 6,000€ the budget is also used up at some point. It was only a Magento 2 performance problem. Crowning the whole thing are of course reminders about a factoring company, which you can not doubt without legal advice, because the hourly rates are sufficient for Splendid Internet GmbH. The hourly rates are incredibly high, especially for the telephone calls (with others these are free of charge). Absolutely not recommendable!
8UPDATE January 2023. There was an amicable agreement regarding the work and cancellation of the service contract. This was handled in a professional manner. ==================================================== November 2022 We have been looking for an agency for our move from Shopware 5 to 6 for a long time. I was way off the mark on that one. The call back from sales came relatively quickly. An initial meeting was also ok, contract signed, but then we were just a deadbeat. In the first three months, nothing happened at all, but when we were threatened with termination, we received a quick callback and big promises. The project was then approached slowly. We are talking about a standard Shopware 6 store, where all design templates were already created by our copywriter and graphic designer. Email contact to the project manager: "Dear Sir or Madam, unfortunately I am currently not in the office or sick leave" Yes you can then choose why he is not there and for how long. But you get the phone number of the head office. After 6 months we have a 3/4 finished home page. Should I have pushed harder? Sure. But with an hourly rate far above my "Porsche mechanic" ;-) I had assumed professional work behavior and not that I have to stand aside at everything. We give up. I can only speak from our experiences, but a second close look for alternatives is worthwhile.
3We are still very satisfied with the support of our online store - which continues to run on OpenMage (Magento 1). Splendid Internet really does a good job and we are glad that we didn't have to switch to Magento 2 and that Splendid continues to offer support for Magento 1.
0We have been absolutely satisfied for more than two years now and feel very well looked after. The Splendid team has experts from all specialist areas to help us, and contact is always friendly, fast and competent. When it comes to expanding our digital services, the team supports us consistently and with numerous ideas of its own. A very well-structured way of working, always up to date, transparent billing and good solutions for all problems - thank you Splendid Internet, you are absolutely recommendable!
0A clear recommendation for anyone who wants to make further progress in e-commerce. A year ago, we implemented a relaunch project together with Splendid Internet and are extremely satisfied with the result. The relaunch was carried out within the agreed budget and within a very tight timeframe. I especially appreciate the personal contact to the developers and the view for the "whole". Thank you very much!
2We cancelled the service contract after about 1 1/2 years, because we received very little usable service for relatively a lot of money from our point of view. High hourly rates, even for small things, sometimes without usable end results. Our external programmer did more in one hour than three involved employees in about 8-10 hours. We expected more from Magento experts. Goodwill is a foreign word here. Reworking of non-functioning work is only done against further payment at the standard price of 99 €/hour.
12Cool company unfortunately they do not offer internships
0Dear KnifyDodo, we are a bit irritated, because we have been offering internships since 1998. Of course, this is always on the condition that you apply to us appropriately and in writing. Why don't you try [email protected]. We are looking forward to your application. Your team from Splendid Internet